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Thinking Differently

Engagement & Consultations

Here you will find details of any engagement activities, consultations or surveys.

As a commissioning organisation it is really important that we ask for your views on services and that we listen to those views. We want you to be able to shape the services that you use and tell us what works well, what doesn’t work well and what you would like to see changed.

This engagement took place between Thursday 5th September and Friday 11th October. The 5 Birmingham and Black Country CCGs engaged with clinical colleagues and the public regarding the following 3 DRAFT policies:

  1. Subacromial Pain

To view the DRAFT policy, click here

To view the DRAFT patient leaflet, click here

To view the Evidence summary report, click here

To view the policy changes explained, click here

To view the Equality Analysis form, click here



  1. Image guided therapeutic intra-articular joint injections with corticosteroids with/without local anaesthetic

To view the DRAFT policy, click here

To view the DRAFT patient leaflet, click here

To view the Evidence summary report, click here

To view the policy changes explained, click here

To view the Equality Analysis form, click here



  1. Image-guided HIGH VOLUME intra-articular injections (40mls+) of saline with or without corticosteroid and/or local anaesthetic

To view the DRAFT policy, click here

To view the DRAFT patient leaflet, click here

To view the Evidence summary report, click here

To view the policy changes explained, click here

To view the Equality Analysis form, click here

This harmonised approach across the footprint of the west midlands is to facilitate consistent, evidence based policy development for planned patient care.

The remit of the Harmonised Treatment Policy Project is outlined by the Lead Planned Care GP Dr Geoff Naylor:

‘Treatment policies are designed to provide fair, consistent, and transparent access to treatment for patients.  CCGs have finite resources and are required to ensure treatment policies are evidence-based, achieve best clinical outcomes for patients and provide the most cost-effective use of NHS resources.  Our treatment policies have been developed to be informed by the most up to date clinical evidence, best practice and clinical opinion nationally. During this engagement period in Phase 3 treatment policies we would really value and appreciate feedback from the public to ensure our next phase of treatment policies are as clinically robust as possible for our local patients.’

Feedback from the engagement will be considered before any final decisions are made.







When people seek treatment for infertility, their local Clinical Commissioning Group is responsible for funding fertility services (such as In-Vitro Fertilisation, or IVF) to help women become pregnant.


So that Clinical Commissioning Groups (CCGs) in the Black Country, Birmingham and Solihull, offer the most effective IVF services, they are seeking peoples experiences of assisted conception services.


Local people who have accessed assisted conception services in the last five years, including their relatives, are invited to share their views by completing an online survey.


The CCGs also welcome feedback from GPs, clinicians who work within assisted conception services and members of the public.


Your feedback and experiences will be used to inform the future provision of IVF services.


The closing date for feedback is 30 August 2019

Dudley’s Adult Continence Home Delivery Service is responsible for providing continence products to patients who need them. Over the last year the demand for adult continence products within Dudley has increased significantly. We need to review the way our current service works so that we can maintain the Adult Continence Home Delivery Service and ensure that our service is fair and equitable to all patients who need help.

We are proposing to reduce the number of pads and pull up products that are currently provided from 4 per person to 3 and from 3 pads to 2 pads for pull ups within a 24 hour period. By doing this we could reinvest money to reduce waiting times for new patients into the service. Pad absorbency can be increased to help with managing continence and patients can ask for an assessment to ensure they have the right treatment plan.

At this stage this is just a proposal. We are really interested to hear how you think the proposal could affect you or the person you look after and to hear your ideas on how the service might work better. There are a number of ways you can get involved:

Contact: Pavinder Bhangu, Programme Manager at Dudley CCG on pavinder.bhangu1@nhs.net.

Fill in the survey monkey: www.surveymonkey.com/r/JCBM5L3

Come to our public workshop: Friday July 5th, 2pm – 4pm, Brierley Hill Methodist Church, Bank Street, Brierley Hill, DY5 3DA

At the end of the engagement we will consider feedback and a report will be presented at our Commissioning Development Committee (CDC), our Board Sub-Committee for a decision to be made.

For further information and support please follow these links:



The Black Country Transforming Care Partnership is undertaking workshops to shape services for children and young people with learning disabilities (aimed at those with learning disabilities and/or autism). To shape these services, we need to hear from people who have lived experience, as you will know best what is needed!

We would like your help to develop the component parts of a service (what are the ‘things’ that should be done) that could be wrapped around a child/young person and their family, and support them to live in their homes and communities and lead a good life.

During the event, participants will work in small groups with a facilitator who will take you through a series of questions that aim to help you tell us what things should make up care services at different points of a child’s or young person’s life. Outputs from the workshop will be used to shape a framework for what services should look like and will guide development of services for the future.

The Black Country Transforming Care Partnership (TCP) was established in April 2016 to transform health and care services for people with learning disabilities and/or autism who may display behaviour that challenges. As part of NHS England’s Building the Right Support plan, the programme aims to reduce the number of people with learning disabilities and/or autism residing in hospital so that more people can live in the community, with the right support, close to their home.

The Black Country TCP includes:

  • Dudley Clinical Commissioning Group (CCG)
  • Sandwell and West Birmingham CCG
  • Walsall CCG
  • Wolverhampton CCG
  • Dudley Metropolitan Borough Council
  • Sandwell Metropolitan Borough Council
  • Walsall Council
  • City of Wolverhampton Council
  • Black Country Partnership NHS Foundation Trust
  • NHS England

The National Transforming Care Programme mandates that each TCP meets the nationally prescribed trajectory for bed reduction by March 2019. For the Black Country this means a reduction in inpatient provision. The funding released for inpatient beds can be reinvested to strengthen community support to prevent inappropriate hospital admissions and reduce reliance on unnecessary inpatient stays, allowing the right support to be given at the right time, in the right place to maintain people’s rights, respect and dignity.

Attached here is a report which details service user engagement activities undertaken by the Black Country Transforming Care Partnership between April 2016 and July 2018 during the development of the new clinical model for adult learning disabilities services in the Black Country. It summarises key findings and themes from this engagement and will inform the next phase of formal involvement.

In November we participated in an event hosted by Dudley Voices for Choices around health care and views. Click here to see what we found out.

Our fifth Me Festival was attended by 21 primary schools, 170 students and 34 teachers. Those who attended were able to take part in a number of planned activities including accredited first aid training from Fastaid, theatre production on bullying from Loudmouth and facilitated workshops from Vamos Theatre.

In addition there was a VIP tent where children could give feedback and thoughts on different health and wellbeing issues and the ‘Let’s Get Active’ tent where children took part in different activities with the NN Cheer Group and the Activate Team to test their fitness levels.

Feedback from students, teachers and staff who supported the event was really positive. To view an update from the event, please click here

The CCG recognises the value of working collaboratively with partners to ensure that we reach as far and wide as possible to hear the voices of local people. Over the year we have worked with Healthwatch Dudley on many initiatives including

  • I am Deaf cards
  • Young Health Champions
  • Views on Pharmacy Services
  • Community Information Champions
  • Self care

You can find out more by clicking the link for the Healthwatch Website here

Healthwatch Dudley Annual Report can be accessed by clicking here

We recognise that younger people have a huge part to play in helping to shape and design health and well-being services. The CCG, along with Public Health Dudley, have jointly funded a Young Health Champion Programme. This is hosted by Healthwatch Dudley and there is a project co-ordinator who looks after the champions. Healthwatch Dudley hosting the champions has allowed for creativity and innovation and the Young Health Champions have been supported to undertake some really amazing and inspiring activities. More information can be found by looking at the Healthwatch Dudley site

We have worked collaboratively with Healthwatch Dudley, Dudley Council and Dudley Group NHS Foundation Trust to understand the needs of our local deaf community. We have joined the group a number of times to share updates on what is happening with health care locally and were very pleased to be part of an initiative which saw the introduction of I am Deaf cards. This was a very simple yet practical solution in alerting people to different communication needs.

The latest group initiative is the production of ‘I am deaf’ cards, a simple, practical solution to alerting people of communication needs. Cards have been distributed across the borough to make communication easier. More information can be found by checking out the Healthwatch Dudley site.

Each year commissioners in the NHS are required to set out their priorities for the coming year and how they will improve the health of the communities they serve.

Following our consultation the final Dudley Clinical Commissioning Group Commissioning Intentions can be read in full here

This consultation is now closed.

The decision on the application from Three Villages Medical Practice to close their branch surgery was made in public, at our committee on the 19th October 2018.

The Primary Care Commissioning Committee at the CCG considered all the concerns expressed during the public  consultation which took place earlier this year and approved the application to close. The Committee was satisfied with the information and process followed by the Practice.

In May we asked Healthwatch Dudley to help with  getting people’s views on how Practice Based Pharmacy and Prescription Ordering Direct services were working for them.

Clinical pharmacists are part of the general practice team involved in resolving day-to-day medicine issues and meeting with and treating people directly. The Prescription Ordering Direct service allows people to order repeat prescriptions over the telephone instead of online or by visiting a doctors surgery.

Healthwatch worked with the CCG  Medicines Optimisation Team to facilitate sessions which explored people’s views on both services.

Results showed that people really valued the help and information that was offered by pharmacists and trusted them and they also appreciated alternative ways of obtaining repeat prescriptions. However, more work was needed in clearly articulating the role and visibility of pharmacists and further information was needed about how the public could access medical records held at the doctors surgery.

The full report can be found here

On 16th July we held a workshop with Healthwatch Dudley and Public Health Dudley to explore self-care. We know that self-care means different things to different people, whether taking time for yourself to read a book or having a lie in. The workshop focussed on some key areas that people across Dudley had already told us about:

  • The role of the professional
  • The role of carers
  • Mental wellbeing
  • Long term illnesses
  • Minor ailments

A world café approach was facilitated and participants moved around to look at each area. The feedback from the workshop will be used to develop a resource kit which will help us to dig further into  our local communities to really understand how it works for different people and will also help shape a strategy for self-care across Dudley

In May we held an End of Life workshop with local patients to look at how care works across Dudley and understand what perceptions of people were. The workshop was jointly facilitated with Dr Lucy Martin, GP and Cancer & EOL Lead for Dudley CCG and a report from the session can be found here

We also held a workshop with college students to explore their perceptions around death and dying, the report can be found here

Specialist fertility treatments, or IVF services, are known by several names within the NHS. You may also see the terms ‘assisted conception services’ or ‘infertility treatments’ used to describe these services. The policy will be reviewed against existing national guidelines, other local CCG policies and we will take into account any complaints or views expressed by the public during the life of our existing policy. A decision will then be taken as to whether the policy should be recommended for any changes. If changes are suggested then we will seek further views from patients and the public. In the meantime, this is an opportunity to contact us and let us have any views which you may have.

This consultation is now closed, this consultation is now closed. We will use any feedback received to to update the attached policy if required.

Dudley CCG hosted a Suicide Prevention Strategy workshop on Tuesday 3rd October.  The CCG were impressed with the level of engagement and enthusiasm in the room. The event was attended by 87 people to include a wide range of external partners to include the West Midlands Police, West Midlands Fire Service, Public Health England,  Local Authority colleagues, The Samaritans and a number of  Voluntary and Statutory organisations.

During the day a number of workshops were run interspersed with speakers who served to inspire and support the need to make a difference for the ‘at risk and vulnerable groups’ in Dudley. The active discussions around the table formed part of the process to establish a community wide strategy for Dudley to aim towards a zero suicide ambition. We now have a wealth of information to review which has been shared  to support the development of the strategy.

Initial scanning of the feedback forms suggests the content of the workshop has kick – started the opportunity for people to start to make a difference in their day jobs, It is important that the strategy builds on the work we have started.

Keynote speakers included Jane Boland who represented Merseyside, Suicide Prevention Clinical Lead Centre, Perfect Care, Paul Sanderson, Health & Wellbeing Programme Lead, Public Health England  and Superintendent Sean Russell, Director of Implementation for West Midlands Mental Health Commission.

Items which were presented or shared at the event include below;

  • Presentations
  • Feet on the Street which asked the people of Dudley their thoughts on suicide can be found here