Hundreds of people have so far had their say about the future of urgent care services in Dudley.
In the first month of a three month public consultation, some 400 people have directly shared their views about urgent care provision in the borough by completing written and online surveys.
Many more people have attended public events, received consultation documents, viewed the documents digitally and joined in conversations on Twitter and Facebook.
Dudley Clinical Commissioning Group is overseeing the consultation and is urging everyone in the district who cares about local health services to contribute before the deadline of Christmas Eve.
Paul Maubach, Chief Accountable Officer for Dudley CCG, said the responses received so far had been extremely useful and would all be taken into account in the decision making process.
“The consultation is around proposals to improve urgent care services for the people of Dudley. Our vision is for urgent care services that are at least as good as those that currently exist, and which are both more effective and provide more appropriate care.”
An electronic and paper consultation document has been produced which sets out the key issues.
Public meetings and a series of open events with groups representing patients and carers have been held to date, with more than 15 additional events planned in November and December.
An online survey is available for people to complete after reading the consultation document.
Dudley CCG’s website www.dudleyccg.nhs.uk hosts all the consultation material. Social media platforms Facebook www.facebook.com/dudleyccg and Twitter @dudleyccg #urgentcaredudley are also being used to broaden the range of opportunities for people to join in the conversation.
The CCG’s engagement team have also taken to the streets to capture the views of shoppers in a series of vox pops.
The second phase of the consultation exercise will involve Healthwatch Dudley, who will carry out an independent patient survey of service users at Accident & Emergency at Russell’s Hall Hospital and at the Walk In Centre at Holly Hall.
Dr Steve Mann, Clinical Executive for Acute and Community Care and a local GP, and the CCG’s Accountable Officer Paul Maubach will each take part in live webchats about the issue in November and December – a first for the organisation.
“We are determined to ensure everyone who wants to contribute gets a chance to do so.”
Dudley CCG managers are meeting with patient groups, carers and other organisations throughout the consultation period, by arrangement. In addition, drop in sessions are taking place at the following locations:
- Worcester Street Surgery, Stourbridge, November 7, 12pm-2pm
- Halesowen Library, November 15, 12pm-2pm
- Brierley Hill Health and Social Care Centre, opposite Asda, November 28, 12pm-2pm
- Dudley Council Plus, December 12, 12pm-2pm
If you or an organisation you belong to would like to know more please contact the consultation team by emailing firstname.lastname@example.org