Urgent Care

Help us create a new vision for Urgent Care in Dudley

Urgent Care

New Urgent Care Centre 

Dudley CCG & Dudley Group Foundation Trust are pleased to confirm that the new Urgent Care Centre opened as planned on the 1st April 2015

The Walk-in Centre at Holly Hall closed on the 31st March 2015.

All patients in Dudley who think they have an emergency medical problem should go to the Urgent Care Centre which should be accessed via the Emergency Department Reception at Russells Hall Hospital.

The new service provided by GP Led, Malling Health will continue to offer ‘walk-in’ appointments for patients in urgent need of advice and treatment. On arrival patients will be assessed and directed either back to their own GP or other relevant services, seen by a GP if treatment is needed there and then or to the Emergency Department if appropriate. This will ensure patients are seen more quickly and will reduce the pressure on the Emergency Department.

GP out of Hours service will also be part of the new Urgent Care Centre, they can be contacted via NHS 111.

Dr Steve Mann, said, “We are confident this will offer a real improvement in care for all patients. Dudley people told us that a single point of access for urgent care, 24 hours a day was important. This new centre will make things simpler and provide improved care for people who are in need of urgent care. If anyone is not sure which service to access they should call NHS 111.”

For more information on the Urgent Care Centre visit the Dudley Group NHS Foundation Trust website here

Our Urgent Care Consultation closed on

the 24th December 2013.

During this period we have received well over 1300 surveys and spoken with over 1800 people within various groups and at public meetings. In addition, Healthwatch Dudley have also spoken with over 900 people attending the Walk In Centre and attending Accident and Emergency at Russells Hall Hospital.

The proposals certainly attracted very strong and divided opinions from our patients, carers, public and communities and local partners. If you would like to read in detail about the consultation and the proposals that went to Board in January, you can click here

To read the full Urgent Care documentation click here

To read the easy read Urgent Care click here

To read the Healthcare forum notes around Urgent Care here

To read the Healthcare Urgent Care workshop notes click here

To see the Urgent Care presentation click here


Please dial 111 from your telephone for the Urgent Care Centre

Click to view our latest video

Patient Opinion