Give us your feedback

To express your concerns, or make a complaint follow the details below.

Give us your feedback

Patient Experience

  • Compliments
  • Concerns
  • Complaints
  • Recommendations

Your experience as a service user, relative or carer is important to us.  All feedback, whether it is a compliment, a complaint or a recommendation about any of the services we commission, will be welcomed

Feedback provided will help us to identify what we are doing right but also where we need to make changes to improve the experience of future patients.

 

Complaints

If you need to make a complaint, please let us know as soon as possible so that action can be taken to resolve the problem for you.

The Dudley CCG Complaints Procedure reflects the six principles of remedy as outlined in The Parliamentary and Health Service Ombudsman report, October 2007.  These principles are:

  • Getting it right
  • Being customer focused
  • Being open and accountable
  • Acting fairly and proportionately
  • Putting things right
  • Seeking continuous improvement

Our Complaints Policy can be viewed here

 

How to contact us

If you would like to provide feedback or make a complaint in writing, please write to the Complaints & FOI Officer at:

Dudley CCG

Brierley Hill Health & Social Care Centre

Venture Way

Brierley Hill

DY5 1RU

You can also contact the team by telephone or email:

Telephone:      01384 321847

By email:         Vivien.Vasey@dudleyccg.nhs.uk

 

NHS England – Primary Care Services Feedback

If you wish to make a complaint about a primary care service such as your GP, dentist, pharmacist or optician, please contact the NHS England complaints team.

The service will operate Monday to Friday (excluding Bank Holidays),  08:00 to 18:00.

Telephone: 0300 311 22 33
E mail: england.contactus@nhs.net

Website: www.england.nhs.uk/contact-us/ 

 

NHS 111 Service Feedback

By email :  wm111blackcountry.feedback@nhs.net

By post:

NHS 111 Clinical Governance Lead

West Midlands 111 Feedback

PO Box 7563

MILTON KEYNES

MK11 9FZ

You can also call 0345 602 9882 (please note calls to this number are recorded)

 

 

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Patient Opinion